Hearthstone and COVID-19

Due to the current COVID-19 situation in Nanaimo and on Vancouver Island in general, Hearthstone Artisan bakery will be closed temporarily, until we understand that it is safe to open our doors again for regular, daily sales.

This is a precautionary step to keep both staff and customers safe while the Coronavirus outbreak is still a major issue and the general view to combatting the spread of COVID-19 is to minimize exposure through self-quarantine.

We know, however, that people will still need to eat during this period. To help those who cannot stock a month’s worth of supplies in their homes, fresh goods are still required.

To help out with this, we are offering a Saturday Pick-Up for pre-orders of our top three types of bread:

Hearthstone Sourdough,
7-Grain panned loaf and
Peasant White panned loaf.
Quantities and mix thereof are up to you.

How this will work:

Email your order to Bakers@HearthstoneBakery.ca
Using the subject line “Bread Pick-up”, send us:
• Your name
• Your phone number
•Your selection and desired quantity of loaves

Mention if you are on the Bread Club list.

We will need to receive your request before 5 PM on Wednesdays as it does take three days to make the dough (two of the loaves use sourdough starters and need the extra time).

We will confirm receipt of your order by return email. This is only to let you know we have received the request.

After Wednesday at 5 pm, once we’ve confirmed that there are enough orders to warrant our baker’s time, we will then email you a specific time your order can be picked up.
Note: this point has been reached much earlier each week, so you may receive your pick up time even sooner!

We will then be open the following Saturday from 12 noon when you can come to the shop and pick up your order. We will have three customers scheduled per 15-minute blocks as the process is very quick, entailing getting your pre-bagged bread and making your card payment. It should be less than 5 minutes, tops.

Pick-up times are set simply by the time the original order came into the shop. The first three orders for the week get a 12:00 – 12:15 pick-up slot, the next three orders get a 12:15 – 12:30 slot, etc., until all orders are picked up. You can also place an order for the following week in person at that time.

IMPORTANT:
We will only be taking payments in the form of Debit or Credit card – no cash money – and, if possible, using a tap card to reduce potential contact as much as possible.

Please only have ONE person come into the shop and wait until anyone being served has left before coming in to pick up your order (Social Distancing process). Your bread will already be bagged and ready for pick up ahead of time.

NOTE: We won’t be able to slice the bread as they will be made much too close to pick up and still be too soft to run through the slicer.

Only the three noted types of loaves will be available, to limit the time the baker needs to be at the shop. We also have dry goods such as a few sugar cookies and bags of granola available (while supplies last) that you can add to your order when you are here.

We will carry on with the Pre-orders until the COVID-19 situation improves enough for the governing health authorities to suggest we can end our quarantine.

We look forward to seeing this current situation declared over but in the meantime, we still want to make sure those who prefer a good, hand-crafted loaf of bread to have access to our products, even if the selection is greatly reduced.

PLEASE bookmark and keep checking this space regularly for the latest updates on how Hearthstone is handling issues during the COVID-19 situation.

The bakery staff and I truly thank you for your patronage and support over the last few years. We trust and hope everyone stays safe and well over the next while.

Be careful out there! We want to see you again when the crisis is over! #FlattenTheCurve

Paul,
Hearthstone Artisan Bakery

Owner, baker and Nanaimo resident.